Customer Care Specialist - Ella Skin Clinic

Join Ella Skin Clinic as a Customer Care Specialist and play a pivotal role in delivering exceptional service to our valued clients. In this dynamic position, you will manage customer inquiries, resolve complaints efficiently, and ensure seamless administrative processes. Located in the heart of Surakarta, you'll be part of a team that is dedicated to enhancing customer satisfaction and driving the clinic's success.

As a Customer Care Specialist at Ella Skin Clinic, you will handle all customer interactions, from initial inquiries to post-service follow-ups. You will use our in-house CRM system to track customer data and ensure personalized service. This role offers a unique opportunity to grow within a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and provide timely, accurate responses.
• Resolve customer complaints and escalate issues as needed.
• Ensure seamless administrative processes, including appointment scheduling and patient records management.
• Maintain and update customer data in our CRM system.
• Conduct customer satisfaction surveys and provide feedback to the team.
• Collaborate with the marketing team to promote our services and products.
• Stay updated with the latest industry trends and best practices in customer care.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Psychology, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems, such as Salesforce or HubSpot.
• Excellent problem-solving and conflict resolution skills.
• Ability to work in a fast-paced, customer-focused environment.
• Fluency in both English and Indonesian.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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