Field Collection Agent - Bandar Lampung

Join Infomedia Nusantara as a Field Collection Agent in Bandar Lampung and play a pivotal role in maintaining strong customer relationships while ensuring timely collections. This contract-based position offers a dynamic work environment where you will engage directly with customers, building trust and resolving payment issues efficiently. With a focus on customer satisfaction and operational excellence, this role is perfect for someone looking to make a difference in the field of debt collection.

Infomedia Nusantara is a leading company in the debt collection industry, known for its commitment to excellence and customer service. Located in Bandar Lampung, we are seeking a dedicated Field Collection Agent to join our team. In this role, you will be responsible for visiting customers, collecting payments, and resolving any outstanding issues. Daily, you will interact with a diverse range of customers, using your communication skills to build rapport and achieve collection targets.

This opportunity presents a chance to grow within a reputable organization, with potential for career advancement. If you are a proactive and customer-focused individual with a passion for debt collection, we invite you to apply and be part of our team in Bandar Lampung.

📋 Tanggung Jawab Pekerjaan

• Visit assigned customers to collect payments and resolve any outstanding issues.
• Build and maintain strong customer relationships to ensure timely collections.
• Document all collection activities and follow up on overdue payments.
• Use CRM software to track customer interactions and update payment statuses.
• Provide regular reports to the team on collection activities and customer feedback.
• Collaborate with the team to achieve daily and monthly collection targets.
• Adhere to company policies and procedures to ensure compliance and operational excellence.
• Participate in team meetings and training sessions to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in debt collection or a related field.
• Strong communication and interpersonal skills to build rapport with customers.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work independently and manage time effectively.
• Valid driver's license and a reliable vehicle for field visits.
• Familiarity with the debt collection industry and local regulations.
• Ability to work in a fast-paced environment and meet deadlines.
• High school diploma or equivalent. A degree in business, finance, or a related field is a plus.

🛠️ Keahlian

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